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The Recovery

In light of the current circumstances, U.S. Immigration and Customs Enforcement (ICE) and U.S. Customs and Border Protection (CBP) remind the public that sites that provide emergency response and relief are considered protected areas. ICE, the CBP, and the DHS are committed to ensuring that those who were affected by the natural disaster receive assistance refardless of their immigration status. For more information visit DHS Statement on Safety and Enforcement During Hurricane Helene.

Emergency Contact

FEMA Disaster Recovery Center (DRC) Locator

FEMA Disaster Recovery Center (DRC) Locator

You can also find a DRC by texting “DRC” and your zip code to 43362.
Red Cross

Red Cross


Call 1-800-RED-CROSS (1-800-733-2767) and provide as many details as possible to help operators locate loved ones.
National Center for Missing and Exploited Children

National Center for Missing and Exploited Children

If someone is missing a child related to this disaster or any other incident, they need to call 9-1-1 and then 1-800-THE-LOST to receive assistance from the National Center for Missing and Exploited Children.
Crisis Cleanup

Crisis Cleanup


People can receive free services like cutting fallen trees, tarping roofs and mold mitigation with the help of Crisis Cleanup by calling 844-965-1386 .

Red Cross

Assistance at the Red Cross Shelter is free and provided to everyone who shows up.

  • Meals, snacks, & water
  • Health services (for disaster-related conditions), such as first aid, refilling lost prescriptions or replacing lost eyeglasses
  • Emotional support and mental health services
  • Charging stations for cell phones & medical devices
  • Emergency supplies to help clean up after a disaster
  • Access to multi-agency disaster-related resources in the community
  • Access to caseworkers to help you with disaster recovery planning and financial assistance for those who qualify
* In order to receive assistance from the Red Cross, one must provide them their name and where they were living prior to the disaster. No identification required!

State-Specific

State: Florida (red icon)

Florida

Residents in need of information can call the State Assistance Information Line (SAIL) at 1-800-342-3557 for resources after Helene. English, Spanish and Creole speakers are available to answer questions.
State: Georgia (red icon)

Georgia

Residents can find a list of open shelters and report damage by visiting Hurricane Helene | Georgia Emergency Management and Homeland Security Agency.
State: North Carolina (red icon)

North Carolina

People can get in touch with loved ones by calling 2-1-1 or visit unitedwaync.org to fill out a request form to add them to search and rescue efforts.
State: Tennessee (red icon)

Tennessee

The Tennessee Bureau of Investigation has established a hotline to coordinate reports of missing persons affected by the flooding in Northeast Tennessee. Call 1-800-824-3463 to report a missing person. Callers should be prepared to relay as much information as possible including names, phone numbers, vehicle identification and last known whereabouts.

Tennessee Shelters

State: South Carolina (red icon)

South Carolina

Residents with questions on Hurricane Helene can call the state’s toll-free hotline, open 24 hours a day, at 1-866-246-0133.

Additionally, the South Carolina Department of Public Health (DPH) is expanding its hours of its public information Care Line. This line will be available to find further healthcare services, such as prenatal care, infant healthcare, transportation to medical appointments, check-ups, vaccines, and etc at 1-855-472-3432.
State: South Carolina (red icon)

South Carolina cont...

Or contact:

S.C. Emergency Management Division (SCEMD)

SC Department of Insurance
(803)737-6160 | (803)768-3467

S.C. Department of Transportation
855-GO-SCDOT

Resources for Housing, Utilities, and Food

Housing

Utilities/Bills

Food

Healthcare Resources

Visit DisasterAssistance.gov Find Assistance and fill out the questionnaire to see which healthcare assistance programs you qualify for.

Visit the Disaster Distress Helpline (DDH) at SAMHSA Disaster Distress Helpline or call 1-800-985-5990 (press 2 for Spanish). Text options are also available.

Veteran Affairs

Check military hospital and clinic websites in areas affected by Hurricane Helene for closures and other important information.

TRICARE

The Defense Health Agency announced temporary prescription refill waivers and help with emergency fills for TRICARE beneficiaries in states and counties affected by Hurricane Helene. Find information for:

State: Florida (red icon)

Florida

TRICARE Expands Temporary Prescription Refill Waivers to 20 Additional Florida Counties due to Hurricane
State: Georgia (red icon)

Georgia

TRICARE Authorizes Temporary Prescription Refill Waivers for Georgia due to Hurricane
State: North Carolina (red icon)

North Carolina

You can also call Customer Service at 1-800-662-7030

Funeral Assistance

Fill out the questionnaire at DissasterAssistance.gov to see if you are eligible to receive funeral expenses assistance. These expenses may include:

  • Cost of casket or urn
  • Funeral services
  • Transportation of the deceased and/or up to two family members into the area to identify the decedent (if required by state/local authorities)
  • Costs associated with producing and certifying up to five death certificates
  • Burial plot or cremation niche
  • Interment
  • Cost of reinterment if disinterment is caused by the declared disaster, and/or occurs in a family cemetery on private property
The criteria for eligibility is determined by whether FEMA is able to obtain and verify:
  • An official state-issued death certificate or a signed statement from a medical examiner, coroner or other certifier stating that the death was directly or indirectly related to the disaster.
  • Evidence of an unmet funeral expense – a receipt or verifiable estimates for funeral expenses that indicate the applicant incurred, or will incur, the funeral expenses.
  • Confirmation that funeral expenses have not been paid for by other resources. By law, FEMA cannot provide you a grant when any other source – Social Security and Veterans Affairs benefits – has covered expenses for the same disaster-related need. If you have already received those benefits for funeral expenses, the amount you received would be subtracted from your FEMA award.

Small Business Recovery

FEMA

FEMA


In order to receive aid from FEMA, you must provide them with your: 

  • Social Security Number
  • insurance/ policy number
  • Bank account number
  • Fill out the questionnaire at DisasterAssistance.gov Find Assistance to see which small business assistance programs you qualify for.
SBA

SBA


In order to receive aid from the SBA, you must provide them with your:

  • Social Security Number
  • FEMA registration number
  • Deed/lease information
  • Financial information
  • Employer Identification Number (EIN)

About LULAC

The League of United Latin American Citizens (LULAC) is the largest and oldest Hispanic civil rights organization in the United States. Since its founding in 1929, LULAC has worked to advance the economic condition, educational attainment, political influence, housing, health, and civil rights of Latino Americans through community-based programs and advocacy. For more information, visit www.LULAC.org.