Jeff Rosenblum

Chief Human Capital Officer, Federal Deposit Insurance Corporation (FDIC)

Jeff Rosenblum has served in four Executive positions in the government over the past decade. He is currently the Chief Human Capital Officer (CHCO) for the Federal Deposit Insurance Corporation (FDIC). Prior to accepting the role as the CHCO, Jeff practiced law for over 20 years, most recently as an Executive for the FDIC’s legal division, as well as a Deputy General Counsel for the Securities and Exchange Commission and the General Counsel for the Department of Justice’s Executive Office for Immigration Review. Before joining the government Jeff started his legal career working for two large, multinational law firms. Jeff also serves as an Adjunct Professor at George Mason Law School and American University’s Graduate School of Public Affairs. Jeff graduated law school from Loyola University Chicago School of Law, where he was an editor for Loyola’s law review, and he received his undergraduate degree from the University of Maryland.

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Panel Information

Thursday, August 3

3:45 PM MDT

Transforming your Leadership Style with a Customer-Service Mind-Set

The skills customer service roles teach us are highly underrated. Central to this workshop is the notion that we can transform our leadership style by taking it back to the basics. This workshop will unpack customer service competencies that can transform the way individuals lead, problem-solve, and support their peers. This workshop will also cover how to leverage the Federal Employee Viewpoint Survey (FEVS) to lead people though change, increase engagement, and improve performance.

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